Understanding the Dashboard

Dashboard Overview

Your dashboard is the central hub for managing all your feedback. It provides a comprehensive view of your buckets, recent activity, and key metrics to help you stay on top of feedback trends.

Main Dashboard Components

📊 Analytics Overview

• Total feedback received
• Response trends over time
• Top categories and tags
• Team activity metrics

🗂️ Bucket Management

• Quick access to all buckets
• Recent activity per bucket
• Unread feedback counts
• Quick actions and shortcuts

🔔 Recent Activity

• Latest feedback received
• Team member actions
• System notifications
• Integration updates

⚡ Quick Actions

• Create new bucket
• Search across all feedback
• Generate reports
• Manage integrations

Navigation Guide

Sidebar Navigation

The left sidebar provides quick access to all major sections:

• Dashboard: Main overview and metrics
• Buckets: Manage your feedback containers
• Search: Find specific feedback across all buckets
• Analytics: Detailed reports and insights
• Integrations: Manage connected services
• Settings: Account and team configuration

Top Navigation Bar

The top bar contains essential tools and user controls:

• Search Bar: Global search across all content
• Notifications: Alerts and updates
• User Menu: Profile and account settings
• Help: Quick access to documentation

Key Metrics and Insights

📈 Feedback Volume

Track the number of feedback items received over time to identify trends and peak periods.

🏷️ Category Distribution

See which types of feedback are most common to prioritize your response efforts.

⚡ Response Time

Monitor how quickly your team responds to feedback to maintain good relationships.

Customizing Your Dashboard

Widget Configuration

You can customize which widgets appear on your dashboard by going to Settings → Dashboard Preferences.

Layout Options

Choose between different layout options to match your workflow preferences.

Filtering and Views

Set up custom filters to focus on specific buckets, time periods, or feedback types.

Dashboard Best Practices

✅ Recommended Actions

• Check your dashboard daily for new feedback
• Set up notifications for important updates
• Use the search function to find specific feedback
• Review analytics weekly to identify trends
• Customize widgets to match your priorities

⚠️ Common Pitfalls

• Ignoring the analytics and trends
• Not setting up proper notifications
• Overwhelming the dashboard with too many widgets
• Not customizing the view for your team's needs

💡 Pro Tip

Bookmark your most frequently used buckets and set up custom filters to quickly access the feedback that matters most to your role.