Welcome to Feedric! These Terms and Conditions ("Terms") govern your use of our feedback assessment and analytics platform. By using our service, you agree to these terms and our privacy practices.
We are committed to protecting your privacy and giving you control over your data. This document explains how we collect, use, and protect your information in compliance with GDPR and other privacy regulations.
Feedric is a feedback assessment and analytics platform that helps you:
We undertake to use our best efforts corresponding at least to what you are entitled to expect from a professional in the field to provide the service with quality and speed. If we offer hosting of data on our platform, we exclude any guarantee regarding the level of availability, backup and restoration of such data.
By creating an account or using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these terms, please do not use our service.
These terms may be updated from time to time. We will notify you of any significant changes via email or through our service. Continued use of our service after changes constitutes acceptance of the new terms.
By creating an account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Some parts of our service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis. Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a subscription.
At the end of each billing cycle, your subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it. You may cancel your subscription renewal by contacting our customer support team.
A valid payment method, including credit card, is required to process the payment for your subscription. You shall provide us with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
We may, at our sole discretion, offer a subscription with a free trial for a limited period of time. You may be required to enter your billing information in order to sign up for the free trial.
If you do enter your billing information when signing up for the free trial, you will not be charged until the free trial has expired. On the last day of the free trial period, unless you cancelled your subscription, you will be automatically charged the applicable subscription fees for the type of subscription you have selected.
We, in our sole discretion and at any time, may modify the subscription fees for the subscriptions. Any subscription fee change will become effective at the end of the then-current billing cycle.
We will provide you with a reasonable prior notice of any change in subscription fees to give you an opportunity to terminate your subscription before such change becomes effective. Your continued use of the service after the subscription fee change comes into effect constitutes your agreement to pay the modified subscription fee amount.
Certain refund requests for subscriptions may be considered by us on a case-by-case basis and granted in our sole discretion.
We issue an invoice and communicate the invoice to you. You must pay the elements of the invoice immediately and at the latest before the due date (which is set to thirty (30) days after the date of issue, unless otherwise specified on the invoice).
The price must, unless otherwise specified, be considered as expressed in dollars (USD) and exclusive of value added tax (VAT). The price may, where applicable, detail other costs related to the use of the service (such as, for example, installation costs, migration costs, support and maintenance costs, etc.).
We reserve the right to change the price of the service at any time and must inform you in writing. Unless otherwise indicated in the information provided to you, the new price shall take effect on the first day of the second month following the date of communication of the price change. You may object to the application of the new price by sending a written notice to us, which has the effect of terminating the agreement as of the date on which the price change takes effect.
We follow the principle of data minimization, collecting only the information necessary to provide our services effectively.
Our service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the content that you post on or through the service, including its legality, reliability, and appropriateness.
By posting content on or through the service, you represent and warrant that: (i) the content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these terms, and (ii) that the posting of your content on or through the service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity.
You retain any and all of your rights to any content you submit, post or display on or through the service and you are responsible for protecting those rights. We take no responsibility and assume no liability for content you or any third party posts on or through the service.
We reserve the right to refuse service, terminate accounts, remove or edit content in our sole discretion.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our service or a third-party service.
You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
"Confidential Information" means all confidential and proprietary information of a party disclosed to the other party, whether orally or in writing, or otherwise accessed by the receiving party, that is either marked or designated as confidential at the time of disclosure, or that a reasonable person should consider confidential or proprietary given the nature of the information and the circumstances under which it is disclosed.
Notwithstanding the foregoing, Confidential Information shall not include any information that the receiving party can show: (i) is or becomes generally known to the public without breach of any obligation owed to the disclosing party; (ii) was known to the receiving party prior to its disclosure by the disclosing party; (iii) was independently developed by the receiving party without reference to any Confidential Information of the disclosing party; or (iv) is received from a third party without breach of any obligation owed to the disclosing party.
During the term of this agreement and for a period of three (3) years thereafter, each party agrees to protect the confidentiality of the Confidential Information of the other party in the same manner that it protects the confidentiality of its own proprietary and confidential information of a like kind. Each party also agrees not to use any Confidential Information of the other party for any purpose other than for the purposes of performing its obligations and/or exercising its rights under this agreement.
If the receiving party is compelled by law to disclose Confidential Information of the disclosing party, it shall provide the disclosing party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at disclosing party's cost, if the disclosing party wishes to contest the disclosure.
At any time upon the request of the disclosing party, the receiving party will destroy all Confidential Information of the disclosing party, including all copies thereof and notes and other materials incorporating such Confidential Information, whether in physical or electronic form; provided, however, the receiving party shall not be required to return or destroy electronic copies that are automatically stored in accordance with receiving party's generally applicable backup procedures.
Under GDPR, you have specific rights regarding your personal data. We are committed to helping you exercise these rights.
You have the right to know what personal data we hold about you and how we use it.
How to exercise: Contact us at privacy@feedric.com or use the "Export My Data" feature in your account settings.
You can request correction of inaccurate or incomplete personal data.
How to exercise: Update your profile information directly in your account settings or contact us for assistance.
You can request deletion of your personal data in certain circumstances.
How to exercise: Use the "Delete My Account" feature in your account settings or contact us at privacy@feedric.com.
You can receive your personal data in a structured, machine-readable format.
How to exercise: Use the "Export My Data" feature in your account settings to download your data.
You can request that we limit how we process your personal data.
How to exercise: Contact us at privacy@feedric.com to discuss your specific requirements.
You can object to processing of your personal data for certain purposes.
How to exercise: Use the privacy settings in your account or contact us at privacy@feedric.com.
We will respond to your data subject requests within 30 days. If we need more time, we will inform you and explain why. You can also contact your local data protection authority if you have concerns about how we handle your data.
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
In the unlikely event of a data breach, we have procedures in place to:
We use cookies and similar technologies to provide, protect, and improve our services. You have control over which cookies you accept.
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The service and its original content (excluding content provided by users), features and functionality are and will remain the exclusive property of Feedric and its licensors. The service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Feedric.
We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the terms.
Either party may terminate the agreement by giving unambiguous notice to the other party of its intention to terminate the agreement. The agreement will automatically terminate at the end of a period of one (1) month from the date of the sending of the notice.
If you wish to terminate your account, you may simply discontinue using the service. All provisions of the terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
To the extent permitted by applicable law, we will not refund to you any amount paid by you at the end of the agreement (regardless of the cause of the end of the agreement).
To the extent permitted by applicable law:
In no event shall Feedric, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the service is at your sole risk. The service is provided on an "AS IS" and "AS AVAILABLE" basis. The service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Feedric, its subsidiaries, affiliates, and its licensors do not warrant that (a) the service will function uninterrupted, secure or available at any particular time or location; (b) any errors or defects will be corrected; (c) the service is free of viruses or other harmful components; or (d) the results of using the service will meet your requirements.
These terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service, and supersede and replace any prior agreements we might have had between us regarding the service.
We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have questions about these terms, your privacy rights, or need assistance with your data, please don't hesitate to contact us.
Email: support@feedric.com
Response Time: Within 24 hours
Email: privacy@feedric.com
Response Time: Within 72 hours
Email: legal@feedric.com
Response Time: Within 5 business days
Email: dpo@feedric.com
Response Time: Within 30 days (GDPR requirement)
Try Feedric Inc.
1019 3rd Street
San Francisco, CA 94107
United States
If you have concerns about how we handle your personal data, you can also contact your local data protection authority. They can provide guidance on your rights and help resolve any disputes.
