Creating Your First Bucket

What is a Bucket?

A bucket is a container for organizing related feedback. Think of it as a project or category where you can collect, analyze, and manage feedback on a specific topic, product, or feature.

Creating Your First Bucket

1. Navigate to Buckets

From your dashboard, click on "Buckets" in the sidebar or use the "Create New Bucket" button.

2. Choose a Name

Give your bucket a descriptive name that clearly indicates its purpose. For example:

• "Product Feedback" - General product feedback
• "Mobile App Issues" - Mobile-specific feedback
• "Feature Requests" - New feature suggestions
• "Bug Reports" - Technical issues and bugs

3. Connect a Slack Channel

Select which Slack channel this bucket should monitor for feedback. You can choose from your connected channels.

Tip: If you haven't connected Slack yet, you'll be prompted to do so first.

4. Configure Settings

Set up your bucket's configuration options:

• Auto-categorization: Let AI automatically categorize feedback
• Keywords: Set specific keywords to filter relevant messages
• Team access: Choose who can view and manage this bucket
• Notifications: Set up alerts for new feedback

Bucket Configuration Options

Basic Settings

• Name: Descriptive bucket name
• Description: Optional description
• Color: Visual identifier
• Icon: Custom icon selection

Advanced Settings

• Auto-tagging: Automatic tag assignment
• Priority levels: Set default priority
• Due dates: Automatic follow-up scheduling
• Integration: Connect to other tools

Best Practices for Your First Bucket

✅ Do

• Start with a broad topic (e.g., "Product Feedback")
• Use clear, descriptive names
• Enable auto-categorization to learn patterns
• Set up team access from the beginning

❌ Don't

• Use vague or generic names
• Skip the Slack channel connection
• Forget to set up notifications

Next Steps After Creation

Share the bucket with your team members
Test the integration by sending feedback to the connected channel
Review and adjust the AI categorization settings
Set up regular review processes
Create additional buckets for different topics as needed

💡 Pro Tip

Start with one bucket to get familiar with the system. Once you understand how it works, you can create additional buckets for different topics, teams, or projects.

Creating Your First Bucket

What is a Bucket?